How do I get support?
Updated Jul 8, 2026
How to contact Discera support, what to include in a ticket, and where to check status.
TL;DR
Email hello@discera.ai. We reply within one business day. Include your
workspace name and a report or run URL if the issue is run-specific — that
is enough for us to start digging without a back-and-forth.
How to reach us
Support today is email-first. Send anything you need to
hello@discera.ai — billing, integration questions, analysis quality
feedback, feature requests, security disclosures. The same inbox routes to
the engineering team that ships the product, so you are not bouncing
between tiers.
We reply within one business day, Monday to Friday, North American hours.
If something is actively blocking a paid run (a job stuck in pending, an
analysis returning empty results, billing in a confused state), flag it in
the subject line and we will jump on it ahead of routine questions.
What to include
A ticket we can act on immediately has four things:
- 01Your workspace name, or any
/reports/<id>or/runs/<jobId>URL we can resolve the workspace from. - 02What you were trying to do.
- 03What you expected to see.
- 04What you saw instead — screenshots welcome.
If the question is about a specific analysis, the run URL is the single most useful thing you can send.
Checking service status
Our public status page lives at discera.betteruptime.com. It shows live uptime for the pieces you touch — the API, the app, the MCP and chat services, and the marketing site — along with a history of past incidents.
If something is broken for you but every component reads green, it is worth an email: the outage may be scoped to your workspace, and we would rather know. If the board is already showing an incident, we are on it — no ticket needed.