Where do I find access keys in Gong?

Sign in to Gong as a technical administrator and open Admin center from the bottom of the left sidebar. Under Ecosystem, click API, then click Get API Key on the API Keys tab. The key + secret pair is generated there.

Do I need a custom base URL?

Gong shows your account's base URL on the same API page where you generate the key — the line reading "Base URL for all API calls is: …". Copy that value into Discera's Base URL field. If you leave it blank, Discera falls back to Gong's standard endpoints automatically.

How does Discera store the secret?

The access key and secret are encrypted at rest with a symmetric key held in our secret manager. Only the worker that runs your analysis decrypts the credential at request time.

Can I rotate the secret without losing reports?

Yes. Generate a new key in Gong, paste it into Discera — the new credential overwrites the old one. Existing reports and quota are unaffected.

How do I connect Gong with an access key and secret?

Integrations / Gong·May 31, 2026·1 min·By Discera Team

Updated Jul 8, 2026

Get a Gong API key from Admin center → Ecosystem → API, then connect Gong to Discera with the access key, secret, and base URL.

TL;DR

Generate an access key and secret in Gong's Admin center (Ecosystem → API → Get API Key), then paste both into Discera's Settings → Integrations → Gong card along with the base URL Gong shows on the same page.

Steps

01Sign in to Gong as a technical administrator and open Admin center from the bottom of the left sidebar.
02Under Ecosystem, click API.
03On the API Keys tab, click Get API Key. Gong shows the access key and secret once — copy both immediately. Gong will not display the secret again. Also copy the base URL shown above the button ("Base URL for all API calls is: …") — it is specific to your Gong account.
04In Discera, open /settings and find the Gong card under Integrations.
05Paste the access key, the secret key, and the base URL you copied from the Gong API page (for example https://us-44392.api.gong.io).
06Click Test connection, then submit. Discera validates the credential against Gong's API and marks the integration Connected.

Where to find it in Gong

Gong Admin center settings page with the Ecosystem card on the right listing Integrations, API, Automation rules, Slack, and MCP connections — Gong → Admin center → Ecosystem → API.

Gong API Keys page with a Get API Key button and the account-specific base URL for all API calls shown above it (redacted) — The API Keys tab — Get API Key, with your account's base URL shown above the button.

Discera Settings page showing the Gong integration card disconnected, with empty Access key, Secret key, and Base URL fields — Settings → Integrations → Gong, before pasting credentials.

When to use this path

Basic-auth is a first-class path, not a fallback. Use it when your Gong tenant doesn't permit third-party OAuth apps, when your security policy prefers credentials under your direct control, or when you want a key that won't silently rotate during an analysis run. For the OAuth path, see How do I connect Gong to Discera via OAuth?.

Rotating or replacing the key

To rotate, generate a fresh key in Gong's admin console and paste it into the same Discera card — the new credential overwrites the old one. Revoke the previous key in Gong once the replacement is live. Reports, schedules, and quota persist across rotations.